NCI-Frederick - Computer Support

Overview of Support Services at the NCI-Frederick

Computer Support at the NCI-Frederick is chiefly the responsibility of two groups: C&SS' Microcomputer Support group and the ABCC's Communications group. While not an inclusive list, below is a list of the major support services available from these two groups. If you need further direction or assistance, please contact the Computer Service Helpdesk at X-5115.

Major Support Services:

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In addition to the above support services, both C&SS and the ABCC offer a full array of information technology related services to the NCI-Frederick community. For further information please visit the C&SS Website, the ABCC Website or use one of the links below:

• Network & Information Security
• Local Area Networking
• Web Development
• Software Development
• Bioinformatics
• Biostatistics
• Administrative and Business Systems (SmartStream, etc.)

Major Support Services:

Computer Service Helpdesk
The C&SS Computer Service Helpdesk serves as a central point of contact for end-user support at the NCI-Frederick.

For further information see: http://css.ncifcrf.gov/helpdesk

Desktop / Client Support
Hardware and software support for desktop computers (Windows, Macintosh, etc.) and peripherals (scanners, printers, etc.); anti-virus assistance.

For further information see: http://css.ncifcrf.gov/helpdesk

E-mail Services
Electronic mail accounts and clients; mailing lists.

For further information see: http://comm.ncifcrf.gov

Site-Licensed Software
Microcomputer software freely available to NCI-Frederick employees (such as Microsoft Office, RefManager, Eudora, etc.)

For further information see: http://css.ncifcrf.gov/resources/software.asp

Network Access
Access to the Internet and Wide Area Network (i.e., "connecting" a computer to the NCI-Frederick network).

For further information see: http://comm.ncifcrf.gov

Videoconferencing Capabilities
The ABCC Communications group can assist users with both dedicated (such as "PictureTel") and computer-based (such as "Netmeeting", "CUSeeMe", and "RealPlayer") videoconferencing solutions.

For further information see: http://comm.ncifcrf.gov

Training and Education Opportunities
Computer Services schedules training for commonly used software and computer-based resources; classes are held on campus and taught by qualified instructors. In addition, both the Advanced Biomedical Computing Center and Scientific Library hold mission-specific training classes at the NCI-Frederick.

For further information see: http://css.ncifcrf.gov/training, http://www.abcc.ncifcrf.gov, http://www-library.ncifcrf.gov